PART-TIME CERTIFIED FIELD ASSOCIATE SCHEDULER

Customer Care Professionals (CCP’s) working this program from home will be a part of a fast-paced environment and responsible for delivering superior customer service in all interactions, which includes making outbound calls to contractors who are working as a Certified Field Associate for Market Force Information (MFI). 

The ideal candidate has the ability to build a professional and friendly rapport with the MFI contractors (mystery shoppers, merchandise servers, etc.) and be comfortable asking the contractor to work an assignment, complete the assignment on time and negotiating payment for the onsite work. Scheduling of the client’s onsite assignments is completed through extensive outbound telephone work and often under tight deadlines.

Essential Duties and Responsibilities:

•  Make outbound calls to schedule assignments with Certified Field Associates (CFAs) in accordance with the project specifications and deadlines.
• Ensure that CFAs are qualified to perform desired assignments.
• May conduct follow-up calls with CFAs to confirm status of assignments. Follow up with CFAs as necessary to ensure accurate and timely completion of assignments and/or obtain completed reports.
• Responsible for maintaining control of field costs within guidelines provided by management through negotiating payment to CFAs for onsite assignment.
• Responsible for meeting project deadlines.
• Responsible for being aware of all project requirements and parameters.
• Communicate with supervisor regarding any client issues that need immediate attention.
• Assist with other projects/duties as required.

EXPERIENCE:

• Minimum 1 year of retail sales experience required
• Minimum 1 year of customer care experience required
• Previous call center experience desired
• Work from home experience desired

REQUIRED SKILLS:

• Proactive and motivated, good communication skills, good typing and data entry skills
• excellent computer skills - internet, chat, all functions of keyboard, toggling, working with multiple browser windows, downloading programs, independently fixing computer glitches
• Ability to learn via self-paced online training and instructor-lead phone/conference call training

WORK REQUIREMENTS:

• Legally able work in the United States (note there is no Background/Credit/Drug Screening)
• High School Diploma or equivalent
• 18 years or older

REQUIRED ITEMS:

• Two headsets prior to day 1 of training - noise canceling and mute features to plug into a standard telephone (no wireless phones or headsets allowed)
• A USB VOIP headset to plug into computer for training
• Must have one of these systems -Windows XP, Windows Vista Basic, and Windows Vista Premium/Business/Ultimate.
  Subscription to a reliable, high-speed, hard-wired, bi-directional Internet connection. DSL or Cable with bi-directional speeds of 128K or more, No satellite or wireless Internet service (A wireless connection within the confines of your home is acceptable as long as your DSL or Cable connection is hard-wired.)
• Internet Explorer 6.xSP1 or later

Telephone Line Access Requirements:
 Analog landline that meets one of these requirements:

• Plain Old Telephone Service (POTS)—traditional landline phone service using a dedicated copper pair to the home. 
• Cable—phone service from a Cable TV service provider.
• Fiber-Optic—phone line provided by a local phone service. 
• A telephone line that you can dedicate for your use while working, and that you can use while also accessing the Internet
• The telephone must be a corded traditional telephone. No cordless, cellular/wireless or VoIP phones (Vonage, AT&T CallVantage, etc.)

TRAINING

CCPs will be invited to sign up for training when and if new hire paperwork has been completed.  
Pay Rate - Production Pay Rate - $8.00/hour
Training Pay Rate - your state's minimum wage
Training will be 2 days on August 2nd and 3rd from 10 am - 6:30 pm MDT

All available shifts listed in Colorado Mountain Time

8a-2p Mon Tue Thu Fri; 6:30a-12:30p Sat
8a-2p Mon Wed Thu Fri; 6:30a-12:30p Sat
8a-2p Mon Tue Wed Fri; 6:30a-12:30p Sat   
2p-8p Mon Tue Thu Fri; 9a-3p Sat
2p-8p Mon Wed Thu Fri; 9a-3p Sat
2p-8p Mon Tue Wed Fri; 9a-3p Sat

Shifts are all Part Time, CCP’s will show 6 hours of availability per day per their shift commitment and can expect to receive between 15 and 27.5 hours per week depending on client needs.

If you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

 

Customer Care Professional – Prepaid Credit Card Financial Services

JOB DESCRIPTION:
The client is the leading provider of prepaid debit cards and owner of one of the nation's largest retail cash reload and payment networks with millions of customers and growing. Customer Care Professionals (CCPs) will be responsible for delivering superior customer service in all customer interactions which include: taking inbound customer service calls for pre paid credit card services. CCPs are required to be able to relay information specific to the credit card and provide resolution of general customer issues. CCPs are required to demonstrate the ability to work independently, handle escalated situations and resolve customer inquiries. Demonstrated ability to up sell and cross sell as well as ability to resolve conflict over the phone and resolve customer inquiries is required.

POSITION DUTIES:

• Answers incoming customer inquiries promptly and in accordance with the established call-handling procedures and code of conduct policies.
• Provides high quality customer service to internal and external customers, co workers and peers in a professional, timely, and courteous manner.
• Assists customer in understanding multi-faceted financial matters related to their account.
• Comply with all applicable credit laws and mandates.

REQUIRED KNOWLEDGE, SKILLS and ABILITIES:

• Excellent proffessional customer service and verbal and written communication skills
• Self-sufficient and dependable with a demonstrated ability to work independently in a virtual environment.
• Computer literate- ability to fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs (AS400/green screen application).
• Good typing and data entry skills.
• Function comfortably in a performance-based environment with calls that are monitored, recorded and assessed. Call times and quality scores are an integral part of the position.
• Previous experience in the financial services industry and/or telephone customer service experience is desirable.

 WORK REQUIREMENTS:

• Legally able work in the United States
• High School Diploma or equivalent
• 18 years or older

Background Checks:
All agents will be required to pass an initial and annualbackground check and credit check and any offer may be rescinded if any of the check results failed. The cost of the background and credit check is a flat fee of $45 and is payable by credit or debit card through a secure, web-based system and is the applicant's responsibility.
Background checks will be completed annually and failure of background checks will result in termination of employment.

PROGRAM HOURS AND DAYS:
6am-7pm Mountain Time Zone -  7 days a week

COMPENSATION:
Training:  Your State’s Minimum Wage
On the Job Training (OJT - 7 days of live calls and training sessions): $9.00 per hour
Production: $9.00 per hour
 Required to purchase two headsets prior to day 1 of training:

• A USB VOIP headset with noise canceling and mute features to plug into computer for training
• A headset with noise canceling and mute features to plug into a standard telephone (no wireless phones or headsets allowed) to handle income customer calls

PROGRAM REQUIREMENTS:

• Minimum 12-month commitment from the agent to working this program and shift.  
• 100% Adherence / Ability to work scheduled training and production times during the first 60 days is required.
• CCPs should expect to be scheduled for work if a holiday falls on a required day of their shift.

HOME OFFICE REQUIREMENTS:

• Computer must be ‘hard-wired’ to Cable or DSL modem or Ethernet router, no wireless connections, and plugged into personal 17” VGA monitor. No laptops or all-in-one computers.
• Corded Telephone headset with noise-canceling microphone that plugs into a corded land-line telephone for production calls.  Mute button and volume control required either on headset or phone.
• USB VOIP with mute and noise-canceling headset prior to day 1 of training.

SYSTEM REQUIREMENTS:

Alpine Access will be supplying a desktop computer to specifically use while working with this client.  Applicants must still have:

• 17” or Larger Detached VGA Monitor with minimum screen resolution of 1024x768 16-bit that will plug into the Deployed Computer (they provide a 2 Port VGA Switch to allow both your personal and company PC to be pluggedat the same time
• Absolutely No Wireless Internet Connectivity; a physical local area network (LAN/CAT 5) connection into DSL/Cable Modem or 2+ Port Ethernet Router

HOME COMPUTER REQUIREMENTS:  (No Laptops or All-in-One Computers)
 We support Windows XP, Windows Vista Basic, and Windows Vista Premium/Business/Ultimate.

INTERNET ACCESS REQUIREMENTS:

• Subscription to a reliable, high-speed, hard-wired, bi-directional Internet connection. DSL or Cable with bi-directional speeds of 128K or more
• No satellite or wireless Internet service (A wireless connection within the confines of your home is acceptable as long as your DSL or Cable connection is hard-wired.)
• Internet Explorer 6.xSP1 or later

TELEPHONE LINE ACCESS REQUIREMENTS:
Analog landline that meets one of these requirements:

•  Plain Old Telephone Service (POTS)—traditional landline phone service using a dedicated copper pair to the home.
• Cable—phone service from a Cable TV service provider.
• Fiber-Optic—phone line provided by a local phone service.
• A telephone line that you can dedicate for your use while working, and that you can use while also accessing the Internet
• The telephone must be a corded traditional telephone. No cordless, cellular/wireless or VoIP phones (Vonage, AT&T CallVantage, etc.)

HEADSET REQUIREMENTS:

• Corded Telephone headset with noise-canceling microphone that plugs into a corded land-line telephone for production calls. Mute button and volume control required either on headset or phone.
• USB VOIP headset prior to day 1 of training.

 

All Training is conducted in a virtual classroom with a USB Headset. New Employee Training and Client Training consists of approximately 10 days and includes testing, homework, independent study (up to 2 hours on some days) and satisfactory completion of the final exam and nesting calls. 100% attendance to all training classes is required.

TRAINING DATES:
New Employee Orientation will be held on Wednesday, 8/18/10 and Thursday, 8/19/10.
Client Specific Training classes will run Monday-Friday 8/23/10 through 9/03/10 for 8 hours with a 30 minute unpaid break during the hours of 6am – 7pm Mountain Time.
Training Class Times:

6am – 2pm
7am – 3pm
9am – 5pm
11am – 7pm

On-the-job-Training will be Tuesday, 9/7/10 through Wednesday, 9/15/10 and will be during regular scheduled training hours. Hired Production Shifts will begin on Thursday, 9/16/10.
CCP's will enroll in the training class when new hire paperwork and background and credit screens have been turned in and approved. 100% adherence to training schedule is required.

Shift Availablity: Full Time Shift Days    Shift Time in Colorado Mountian Time

Tue-Sat  6am-230pm
Sun-Thurs  6am-230pm
Sun-Thur  1030am-7pm
Su,M,Th,F,Sa  6am-230pm
Tue-Sat  1030am-7pm
M,W,Th,F,Sa  7am-330pm

Part Time Shift Days  Shift Time in Colorado Mountain Time
Mon-Wed,Fri  630a-1130a
Sun-Thur         2p-7p
M,Tu,F,Sa        2p-7p
Th,F,Sa,Su,Mon  230pm-7pm
Tue-Sat  2pm-7pm

If you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

GamingTech Support/Customer Service

Customer Care Professionals working on this program will be responsible for delivering superior customer service in all interactions, including assisting customers with tech support in regards to their gaming systems.
General Qualifications:

• Excellent customer service, communication and relationship building skills, explains information in a way that is easy to understand
• Ability to identify, troubleshoot and resolve customer challenges and diffuse conflict in a professional and courteous mannertion
• Self-sufficient and dependable
• Function in a performance-based environment with calls that are monitored, recorded and assessed
• Enthusiasm for Video Gaming
• Adapts well to changing circumstances, direction, and strategy
• Intermediate level of skill with Microsoft Windows operating systems, Home Networking, as related to File Sharing, Router Set-up, IP Addresses, etc.

 Additional Requirements:

• Legally able to work in the United States
• High School Diploma or equivalent
• A minimum 9-month commitment to working this shift and program
• A minimum 98% schedule adherence rate

Home Office Requirements:

• Computer must be ‘hard-wired’ to modem or router, no wireless connections.
• Corded Telephone headset with noise-canceling microphone that plugs into a corded land-line telephone for production calls. Mute button and volume control required either on headset or phone.
• High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
• Analog landline phone line (No digital or VoIP)
• Monitor screen resolution set to at least 1024x768

• Sound card for training (External speakers will not work)
• 2 available USB ports for Secure Remote Desktop Thumb Drive and USB Headset used for training and Production.
• Acceptable USB devices include: Mouse, keyboard, SRD Thumb Drive and USB headset.
• USB Mouse and keyboard. Wireless mouse/keyboards are not permitted. Mouse must have scroll button.
• USB Headset equipped with a noise canceling microphone and mute button.
• Current anti-virus and anti-spyware, firewall installed and operating
• Must use Windows XP, Windows Vista Basic, Windows Vista Premium/Business/Ultimate, and Windows 7.
  Please note:  This program requires 8 GB of free hard drive disk space and need to have 2 GB of RAM regardless of the Operating System you use.

 Pay Rate:  
Training hours will be paid at your state's minimum wage. Nesting and production hours will be paid at $9.00 per hour. Training will start August 17th Monday - Friday.

Training classes run: (Colorado Mountain Time)
:7 am - 3 pm Monday - Friday
:11 am - 7 pm Monday - Friday
:1 pm -9 pm Monday - Friday

Your training class will be the one that most closely matches your shift.

Nesting will begin August 30th Monday - Friday. Nesting is paid at $9 per hour.

Production will begin on September 14th.All shifts listed in Colorado Mountain Time.

Full Time Shifts: (between 35-40 hours per week and 30 minute lunch break.)

2:30p-11p Mon Wed Thu Fri Sat
2:30p-11p Sun Mon Tue Wed Fri
2:30p-11p Sun-Thu
2:30p-11p Tue-Sat
7a-3:30p Mon Tue Thu Fri Sat
7a-3:30p Sun Mon Wed Thu Fri
7a-3:30p Sun-Thu
7a-3:30p Tue-Sat

Part Time Shifts: (20 and 27.5 hours per week)

12p-6p Mon Tue Thu Fri Sat
12p-6p Sun Mon Wed Thu Fri
12p-6p Sun-Thu
12p-6p Tue-Sat
5p-11p Mon Tue Wed Fri Sat
5p-11p Sun Mon Tue Thu Fri
5p-11p Sun-Thu
5p-11p Tue-Sat
7a-1p Mon Tue Wed Fri Sat
7a-1p Sun Mon Tue Thu Fri
7a-1p Sun-Thu
7a-1p Tue-Sat

If you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

Technical Support – AT-12

The position is full-time or part-time position working from home doing technical support for internet provider.  Job involves walking people through installations and trouble-shooting.  Pay is bi-weekly at $9.00 an hour with room for advancement. Training is paid. Job requirements: 

• Must have pleasant phone voice, patient and professional
• Must be able to type (35wpm desired)
• Minimum 6 consecutive months of call center experienc
• No felonies on record.
• Ability to navigate multiple windows and multi-task required
• Credit check- no more than 8 collections (chargebacks) – medical collections do not go against you, but outstanding bills will internet providers may impact employability  with some of their accounts.

Company  requires that you work a set shift.   You can choose from a variety of shifts.
Technical requirements

• Must have home phone and high-speed internet – DSL, Cable or Fiber Optic
• Computer must have speakers and sound card
• Computer must have at least 2.8GHz CPU and 1GB RAM available
• Note: This employer’s computer software is not compatible with JAWS or Zoomtech. 

If you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

Collections – ACO-1

 What the job involves:  Position is full-time position working from home doing collections. Type of collections will vary.    Job requirements: 

• Six months to 1 year collections experience.
• Must be able to type (35wpm desired)
• No felonies on record.
• Ability to navigate multiple windows and multi-task required
• Credit check- no more than 8 collections (chargebacks) – medical collections do not go against you, but outstanding bills will internet providers, cell phone providers or cable companies may impact employability with some of their accounts.

Company  requires that you work a set shift.   
Technical requirements

• Must have home phone and high-speed internet – DSL, Cable or Fiber Optic
• Computer must have speakers and sound card
• Computer must have have at least 2.8GHz CPU and 1GB RAM available
• Note: This employer’s computer software is not compatible with JAWS or Zoomtech. 

Not hiring in California, Delaware, Maine, Massachusetts, Mississippi, Montana, New York, Ohio, Oklahoma, South Carolina, or Wisconsin.  

If you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

Bi-Lingual Customer Service Position - ABL-1

What the job involves: This is a Customer Service jobs for a major office supply company  or a mobile phone company.  Hours are between 30 – 35 per week.  Varying shifts.  Most  schedules will require 1 week-end  day. Salary $8.50-$9.00 an hour.     Currently only hiring bi-lingual customer service reps.

• Bi-lingual Spanish/English
• Bi-lingual Cantonese/English
• Bi-lingual Mandarin/English

Not hiring in California, Delaware, Maine, Massachusetts, Mississippi, Montana, New York, Ohio, Oklahoma, South Carolina, or Wisconsin.    

Technical Specs / Home office

• Computer PC running Windows XP or Vista Minimum
• 2 GB free hard drive disk space Minimum 1 GB RAM (2 GB recommended for Vista)
• 1 GHz to 1.5 GHz Processor or higher (Multi-Core Recommended)
• Landline phone Cable or DSL internet connection

Skills and Experience

• Minimum 1 year of customer care experience required – call center or work from home experience desired
• Ability to navigate multiple windows and multi-task required
• Work from home experience desired
• Previous experience in technical support, banking/financial, cell phones OR billing required
• Credit check- no more than 8 collections (chargebacks) – medical collections do not go against you, but outstanding bills will internet providers, cell phone providers or cable companies may impact employability  with some of their accounts.

Candidates currently working for another at-home competitor will not be eligible for hire.   Must resign if hired.

If you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.  

Full-time Customer Service Position - ACS-1

What the job involves: This is a Customer Service jobs for a banking or credit card company.  Varying shifts.  Most schedules will require 1 week-end  day. Salary $8.50-$9.00 an hour.
 

 Skills and Experience

• Minimum 1 year of customer  care experience required – Banking, financial and call center or work from home experience desired
• Ability to navigate multiple windows and multi-task required
• No Felonies at all and no misdeameanors for fraud or theft.

Not hiring in California, Delaware, Maine, Massachusetts, Mississippi, Montana, New York, Ohio, Oklahoma, South Carolina, or Wisconsin.    
Technical Specs / Home office

• Computer PC running Windows XP or Vista Minimum
• 2 GB free hard drive disk space Minimum 1 GB RAM (2 GB recommended for Vista)
• 1 GHz to 1.5 GHz Processor or higher (Multi-Core Recommended)
• Landline phone Cable or DSL internet connection
• Credit check- no more than 8 collections (chargebacks) – medical collections do not go against you, but outstanding bills will internet providers, cell phone providers or cable companies may impact employability with some of their accounts.

If you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

Full-Time Technical Support  TS-1

• Need 3yrs IT support experience
• A+ certification,  MCP or other computer certification required. 

Hiring in every state with exception of Massachusetts, New York, California, New Jersey or Mississippi.  This is a 24x7 operation so techs should be available for shifts almost anytime. Typically though, the latest shift ends at 2:00 am Eastern Time.

Full-time Only

Pay - $14.00, no credit check, felonies older than 7 years might qualify.  

 

If you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

Full-Time Customer Service and Collections N-1

What the job involves:

• Provide information about products and services, taking orders and solving problems.
• Confer with customers by telephone, email or Web chat in order to provide information
• Resolve customers' service or billing issues
• Record details of inquiries, complaints, and comments, as well as actions taken

Qualifications:

• High School Diploma or General Education Degree (GED) certificate.
• Previous customer service and/or call center experience preferred.
• Bi-lingual (Spanish) a plus.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to prioritize and organize work in a multi-tasked environment.

Technical Specs / Home office :  Will train for four weeks at their call center in Kansas and then can work from home.  Must live in vicinity of Kansas City, Mo or Kansas City, Kansas. 
Company offers a competitive salary and comprehensive benefits package, paid time off
and a 401 (k) plan.

For these positions, if you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

Telephone Volunteer Recruiter V-1

• Make calls and recruit volunteers.  
• Must have 512 Gb Ram for XP or 1 GB  for Vista, 32 bit operating system

Quality company. Ohio only.

No typing test but reading test and need a corded phone.

Felonies more than 7 years old ok.

For this position, if you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

CUSTOMER SERVICE C-11

Take incoming calls for a satellite company or cell phone company.   

• answer billing, sales or technical questions. 
• Needs 1 year call center experience.
• 25 wpm minimum.

 No felonies and no more than 8 charge backs on credit report.

Computer Hardware:

• 2.8 GHZ Processor ( minimum of a Pentium 4 processor or equivalent processor running at a clock speed of 2.8 GHz)
• 1 GB of RAM
•  Sound card with speakers
• 17" Flat Panel Display recommended (capable of 1280 x 1024), 15"  minimum

For this position, if you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

Customer Service/Financial Client - AL1


Agents selected for this exciting program will have the opportunity to work for a large financial organization that has received national recognition for providing outstanding customer service. Agents will be providing efficient, prompt, and empathetic credit card services in a fast-paced environment requiring the use of multiple research tools, analytical thinking, and a focus on identifying a win/win solution.

Inbound calls will include questions regarding company services, billing discrepancies, product inquiries, APR and payment issues. Agents must be highly motivated and value constructive criticism.

Please note: Unfortunately, we are unable to consider applicants from Phoenix, Arizona; Salt Lake City, Utah; Ft. Lauderdale or Plantation, Florida; and Greensboro, North Carolina.


Program Days and Hours

Monday through Sunday 6:00 AM to 1:00AM (Mountain Time) Scheduled hours will vary based on time of year. Agents might be required to work some holidays. Agents are required to be available for work during the entire shift listed below. Please read the shift commitments carefully. This shift will become the agent’s shift for each day of the shift for 12 months.


Job Appropriateness and the At Home Self-Assessment: To ensure your success, qualified candidates must be able to positively work under the following conditions. Please only apply if you answer True to all statements below regarding Job Appropriateness and the At Home Self-Assessment.

• I do not need constant interaction with people.
• I have the ability to work, respond and understand directions and responsibilities through email, instant messaging or phone.
• I am able to think through, research, and resolve problems by myself.
• I believe I can learn and retain my job duties and responsibilities including system navigation by following directions provided by a trainer over the phone and reading online training modules.
• I am confident in my ability to complete 180 hours of training and then answer telephone calls from customers in order to assist them with credit card questions such as understanding statements, describing Annual Percentage Rates (APR), charge disputes and denying removal of late fees, if applicable.
• I have used a knowledge base system to find answers to questions and I am comfortable using this type of tool to find answers to customer questions while talking to them on the phone.
• I am confident that I have the computer knowledge and skills to navigate between 3 desktops on 2 computers and toggle between 10 to 15 applications across the 3 desktops in order to service a single customer.
• I do not need frequent feedback and coaching.
• I like to help people just to help them.
• I gain tremendous satisfaction from serving others.
• I am a self-disciplined person.
• I can resist a refrigerator that is only a few steps away.
• I can provide a noise-free work environment (i.e. no other people, dogs, birds, cats, TVs, radios or other people in the background).

Program Requirements

• Passion to Serve
• Experience working in a call center or customer service environment in which customer satisfaction was a key performance measurement is preferred 
• Research skills, ability to organize information, solve problems, and quickly locate necessary information from a variety of windows/websites/databases/reference materials
• Extraordinary customer-focus skills including clear communication of complicated topics and empathetic listening.
• Ability to quickly and efficiently open/close and resize up to 10 windows at a time.
• The ability to multi-task without losing customer-focus
• Successful completion of pre-employment testing
• Demonstrated ability to drive results and process improvements
• Proven ability to work independently and train
• Must have room for a second computer. This computer will be deployed by the client and must be attached to a router via Ethernet within 6 feet of home computer. Computers will be used simultaneously
• Proven ability to work independently and train/work proactively
• Excellent verbal communication skills with a strong focus on professional phone etiquette

Technical Skills
Typing and data entry skills are needed. Comfortable using multiple reference materials, computer applications and navigating efficiently through numerous browser screens. Agents must also be familiar with and utilize numerous keyboard controls as well as mouse navigation.
Responsibility/Accountability

• Sales and Customer Service Experience is desired
• Excellent spelling, grammar and punctuation skills
• Demonstrated ability to drive results and process improvements

Preferred

• Higher Education Degree

Credit, Drug and Background Checks

• Associates must successfully pass the credit, drug and background to be eligible for position. The results of these checks may or may not disqualify you from employment with this program.
• Associates will go to specific locations for a urinalysis.
• If offered this position, you will be required to pay for, and pass a background and credit check. The cost of the background check is a flat fee, payable by credit card or debit card through a secure, web-based system.

System Requirements for Personal Computer 
We support Windows XP, Windows Vista Basic, Windows Vista Premium/Business/Ultimate, and Windows 7.

 Agents are responsible for obtaining these.

• 2+ Ethernet Port Router connected to Cable or DSL modem to allow multiple computers to access the internet at the same time. Both personal computer and the Alpine Access computer must be on the internet and available for use during training and production.

Pay rate

• New Employee Orientation – your state’s minimum wage
• Training - $8 (training is 16 days)
• OJT/Nesting - $9 (may take 4 - 8 weeks)
• Certification - $10 (upon certification, CCP is paid $10 AFTER certifying)
• Potential bonus of $600 per month after certification, based on performance

Agents are also required to submit a Non-Disclosure Agreement for this program.

Training Information:
Training is done in a virtual classroom via the phone and internet.  The training will be from July 13th - August 27th Monday - Friday from 11:30 am - 8 pm MDT. Production will begin on the 29th.

Shift Information:
Sunday - Thursday  2:00 pm - 10:30 pm MT
Sunday, Monday, Friday and Saturday   11:30 am – 10:30 pm MT
Sunday, Monday, Friday and Saturday   8:30 am – 7:30 pm MT


Additional Commitment and Availability Requirements:
Failure to adhere to the minimum availability and/or shift will result in removal from the program and termination.

You must be able to show the required availability on the shifts as listed. There will be no deviation from this schedule, please only apply if you can commit to the shift as listed within the time frames listed and are able to commit to this schedule for 12 months.

Company processes will be strictly enforced.


Time off needs to be requested 30 days in advance and is contingent upon program management approval. Requests can be submitted upon graduation from training.

No time off will be authorized until 30 days after certification. Time off during training, nesting and OJT is not permitted.

For this position, if you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

 

Customer Service Technical Support AL-2

Customer Care Professionals working on this program will be responsible for delivering superior customer service which includes: Assisting customers with technical support in regards to their computer systems, internet connection, and the software.
Position Duties:

• Assists customers with high level technical support. Callers will have already been through several levels of tech support
• Answers incoming customer inquiries promptly and in accordance with the established call-handling procedures
• Provides concise, quality customer service in a professional, timely and courteous manner
• Provides first call resolution with all customer contacts

General Qualifications:

• Excellent customer service, communication and relationship-building skills
• Excellent listening skills and attention to detail with ability to quickly organize and multi-task in a fast-paced changing environment
• Ability to empathize and build trust with the customer
• Ability to identify, troubleshoot and resolve customer challenges
• Ability to diffuse conflict in a professional and courteous manner
• Ability to problem-solve and properly execute company/client policies while creating a positive customer experience
• Computer literate and proficient at navigating through multiple screens
• Excellent verbal and written communication skills
• Self-sufficient and dependable
• Function in a performance-based environment with calls that are monitored, recorded and assessed

Preferred Qualifications:

• Previous experience in a technical support role
• Previous experience in a customer service role
• Microsoft Certified preferred
• MCDST, MCITP, MCSE preferred
• Knowledge of Operating Systems: WIN 98, XP, Vista, Windows 7, MAC 10.5.X
• Thorough knowledge/understanding of high speed and dial-up connections
• Ability to diagnose/resolve any connection related issues
• Ability to diagnose operating system related errors/issues
• Understanding of "ticketing" system  

Additional Requirements:

• Legally able to work in the United States
• High School Diploma or equivalent
• A minimum 9-month commitment to working this shift and program.  Shift is subject to change based on the client needs.
• A minimum 98% schedule adherence rate
• Missing a scheduled shift will require approval from the program management team and time off or unavailability must be requested 30 days in advance and is contingent upon program management approval.
• Vacation requests cannot be submitted until after a CCP graduates from training, and no vacations will be approved until after a CCP has worked on the program for 30 days.
• CCPs are expected to work on a holiday if it falls within their required shift days, unless they have approved time off.

Home Office Requirements:

• Computer must be ‘hard-wired’ to modem or router, no wireless connections.
• Corded Telephone headset with noise-canceling microphone that plugs into a corded landline telephone for production calls - Mute button and volume control required either on headset or phone.
• High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
• Analog landline phone line (No digital or VoIP)
• Office phone line cannot have the following features: Voice Mail, Unidentified Call Blocker, Call Waiting
• USP headset is required

IMPORTANT: CCPs are required to purchase a USB VOIP headset prior to day 1 of training.

Computer Requirements: 
We support Windows XP, Windows Vista Basic, Windows Vista Premium/Business/Ultimate, and Windows 7.

These are additional requirements for this program:

• This program requiresa POTS and cable or fiber optic phone service is not allowed
• 2 available USB ports for Secure Remote Desktop Thumb Drive and USB Headset used for training and Production
• 10 GB of free hard drive space required
• 2 GB RAM required for Windows Vista or Windows 7

Pay Rate:
$9 per hour in production. Classroom Training is paid at your state’s minimum wage. On the Job Training is paid at $9 per hour.  

Trianing Information:
Training is conducted in a virtual classroom and will be June 30th - August 5th.  The training time is 8 am - 4 pm MDT -- or -- 1 pm to 9 pm MDT, depending on the shift you select.  There is no training on July 5th.

Shifts Available:
1:00 PM-6:00 PM MTWThF
1:00 PM-6:00 PM SMThFSat
1:00 PM-6:00 PM SMTWSat
11:30 AM-4:30 PM MTWThF
11:30 AM-4:30 PM SMThFSat
11:30 AM-4:30 PM SMTWSat
12:30 PM-5:30 PM TWThFSat
12:45 PM-5:45 PM SMThFSat
2:00 PM-7:00 PM SMTFSat
2:15 PM-7:15 PM MTWThF
2:30 PM-11:00 PM TWThFSat
2:30 PM-11:00 PM MTWThF
2:30 PM-11:00 PM SMThFSat
4:00 PM-9:00 PM TWThFSat
4:00 PM-9:00 PM MTWThF
6:00 AM-11:00 AM MTWThF
6:00 AM-11:00 AM SMThFSat
6:00 AM-11:00 AM SMTWSat
7:15 AM-12:15 PM MTWThF
7:30 AM-12:30 PM TWThFSat
7:30 AM-12:30 PM MTWThF
8:00 AM-1:00 PM SMThFSat
8:00 AM-1:00 PM SMTFSat
9:30 AM-2:30 PM SMTWSat
9:30 AM-6:00 PM SMThFSat

For this position, if you meet the above requirements, call 1-800-441-3114. For e-mail inquiries, contact sjones@MyEmploymentOptions.com with the job title in your subject line. Be sure, in the text of your e-mail to include your name, your location, and your phone number.

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