You will have the opportunity to join a team of support specialists who provide award winning customer support experiences through: 

  • Answering customer’s product, service and account related questions through chat scenarios. 
  • Researching and assisting customers in troubleshooting technical issues. 
  • Embracing ongoing personal development through regular training which helps to enhance your own technical knowledge and problem-solving skills. 

Your responsibilities will include, but are not limited to the following: 

  • Provide exceptional customer experiences by empowering your customers.  
  • Tailor solutions for customers which can greatly enhance their product/service enjoyment. 
  • Ability to navigate through multiple computer applications with speed and accuracy. 
  • Ability to effectively research and identify solutions using computer-based resources.  
  • Ability to work in a paperless work environment where customer privacy is paramount. 
  • Ability to embrace feedback and coaching to help maximize your potential. 


The successful candidate will have the following qualifications: 

  • Six months experience in providing customer service either via phone or in person. 
  • Familiarity with iOS and/or macOS, or comparable technology, is preferred
  • The ability to relate to customers in a professional and courteous manner. 
  • A strong interest in using and promoting innovation and technology. 
  • Excellent attention to detail and multi-tasking ability. 
  • Excellent written, verbal and listening skills. 
  • Self-motivation to work under his/her own initiative. 
  • The ability to work under pressure. 
  • An interest in ongoing personal development through training and coaching. 
  • The ability to maintain excellent attendance and adherence to assigned work schedules. 
  • The ability to type 40+ words per minute 
  • Must pass state, federal and criminal background check 
  • Must have High School diploma or general education degree (GED).  
  • Must be at least 18 years of age or older

Hiring Process

As part of our hiring process you will be required to complete the following steps:

  • Completion of a Technical/Customer Service Assessment 
  • Typing Test (40 wpm minimum) 
  • Interview with a Hiring Manager

*** The above job descriptions and listed requirements can often change based on current Employer need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

 If you are a new applicant and not our current client, please fill out an application to start the process: Application