Responsibilities:
As a Customer Support Representative, you work with a supportive, service-oriented team. We take our job and our customers seriously and are looking for only the best consultants.

Here’s what is expected from all of our consultants:

• Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
• Educate customers about a product or service they currently have
• Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach
• Use active listening and probing question skills to help troubleshoot and resolve customer technical issues
• Verify customer account information and update necessary information, as needed
• Access the company databases and provide instructions to customers to determine the root cause of their problem
• Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls
• Ensure customer needs are met with follow-up calls and communications
• Handle multiple tasks simultaneously while creating an exceptional caller experience
• Driven for success and comfortable working independently
• Attend job-related training, refresher training, updates, and cross training
• Participate in team meetings and individual team meetings
• Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business
• Extensive paid training
• Unlimited advancement opportunities
• Performance bonuses
• Sales incentives
• Unique recognition programs

*** The above job descriptions and listed requirements can often change based on current Employer need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: Application