Senior Customer Service Representative – Financial Services – (MEO – 517N)

Our company work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Assist customers with concerns regarding their accounts such as website navigation, change of profile, and similar queries
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 1 year or more of phone-based customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer savvy
• Collaborative and relationship-focused work style with demonstrated success in a team environment

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career growth and lots of learning opportunities for aspiring minds
• Base hourly wage of $18 per hour
• And yes…all the competitive performance bonus opportunities, and benefits you’d expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the company community and grow your career in a dynamic, family-friendly atmosphere.

You’ll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

*** The above job descriptions and listed requirements can often change based on current Employer needs and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a new applicant and not our current client, please fill out an application to start the process: Application