Do you enjoy computers, electronics and gadgets in general? Do you like setting them up, configuring them, and figuring out problems? Are you the “go to” person for your family and friends when they have computer issues? If you answered yes to those questions, you might be great for our team!

This company is a fast-growing electronics manufacturer, looking to add a full-time Junior IT Customer Support Specialist to our team. This position is a great opportunity to work from the comfort of your home! Hours are Monday-Friday 6pm-10pm and Saturday-Sunday 9am-5pm. Starting pay is $10 per hour.

IT Customer Support Specialist Job Duties:

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Participates in development of client training programs by identifying learning issues; recommending instructional language.
• Improves system performance by identifying problems; recommending changes.

Job Requirements:

• Must demonstrate good judgment, interpersonal and organizational skills.
• Excellent Phone Support Ability to speak Spanish (a plus but not a requirement)
• Customer Service Skills
• Must be able to work independently
• Ability to learn and support new technologies quickly
• Have a good attitude and be motivated
• Analytical and problem solving skills
• Ability to work patiently with people at all levels of experience and technical knowledge.
• Ability to efficiently and logically troubleshoot a wide variety of problems
• Detail oriented and methodical when troubleshooting issues

Additional Skills:

• IT support relating to technical issues involving Microsoft’s core business applications and operating systems.
• Strong Knowledge and hands-on experience with troubleshooting Windows 10, 8.1, 8 and 7.
• Knowledge of Windows Server 2003/2008/2012, Exchange 2003/2007/2010/2013 a plus.
• Strong troubleshooting MS Office Suites 2003/2007/2010/2013
• Knowledge of System Recovery, diagnostic utilities and more.
• Back up and reinstall Windows.
• Be able to diagnose, repair, upgrade, configure and install hardware and software.
• Install, maintain, troubleshoot, and repair server and desktop-related equipment and software for PCs, peripherals, laptops, printers, Remote Desktop Connections.
• Basic technical support at the network level: WAN and LAN connectivity.
• Accurately document instances of hardware failure, repair, installation and removal.
• Answer phone calls from clients to resolve various technology related issues through phone and remote tech support.
• Perform hardware and software repairs of laptops and desktops within the office.
• Knowledge of Linux operation systems.
• Basic knowledge of HTML and CSS and/or PHP is a plus.
• A+ certification required.

* The above job descriptions and listed requirements can often change based on current Employer need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.

If you are a current client of Employment Options and do not know who your assigned job counselor is, please contact Flora at [email protected] to get your assigned counselor.

If you are a new applicant and not our current client, please fill out an application to start the process: Application