The pay is very competitive with an opportunity increase your income through bonuses, the hours are consistent with NO NIGHTS OR WEEKENDS and you get to work out of a home office! What could be better than that? DO NOT PASS THIS OPPORTUNITY UP!
Fixed Hourly Wage: Competitive pay!
Bonus: Added to the fixed hourly wage (same bonus pool always paid, proportion earned based on performance).
This is not a work from home job that shifts costs and risk to employees — we recruit selectively but once we hire an employee we pay fixed wages with consistent hours.
For those hired that live within 50 miles of 85260, you will be expected to occasionally work in the corporate office when our clients are visiting or for training/coaching purposes.
Hours of operations span from 5am-5pm PST. We are looking for candidates with flexible availability.
Receive inbound calls from customers regarding their medical bills.
Utilize skills to solve problems and assist customers to make payments or bill insurance.
Gather information, research/resolve inquiries and log customer calls.
Utilize computer/on-line guidelines in responding to customer inquiries.
Complete, process, and maintain applicable records in the online system.
Meeting the customer’s needs in an empathetic manner.
• One year or more working in a call center or work from home environment with customer service/tech support.
• High energy and ability to put customer needs first.
• Work background which demonstrates strong negotiation & communication skills and ability to positively interact with customers on the phone.
• The ability to work on multiple programs simultaneously while talking with the patient.
• If you have worked in the medical billing or insurance field before, we are looking for you!
* The above job descriptions and listed requirements can often change based on current Employer need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.
If you are a current client of Employment Options and do not know who your assigned job counselor is, please contact Flora at firstname.lastname@example.org to get your assigned counselor.
If you are a new applicant and not our current client, please fill out an application to start the process: Application