Job Duties and Expectations:

  • Assisting customers in service and equipment issues. This will include basic troubleshooting.
  • Utilizes computer/on-line guidelines in responding to customer inquiries.
  • Handles customer problems related to product function or the replacement of defective equipment.
  • Completes, processes, and maintains applicable ticketing system and records.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Strives to resolve customer issues on the first call without having to transfer callers.
  • Follows escalation procedures as needed.
  • Analytical capabilities to review customer records and determine needs based solutions
  • Reliable with a good work ethic
  • Self-starter and disciplined; not easily distracted while working at home
  • Friendly, outgoing and likes working with people
  • Ability to multitask (Talking to clients while toggling between multiple browser screens), handling multiple chats at once
  • Basic internet and computer knowledge
  • Ability to work unsupervised

Required: High School Graduate or GED required.

Required: 6 months experience in customer service

Preferred: Basic Troubleshooting experience

Preferred: Inbound call center experience

The above job descriptions and listed requirements can often change based on current Employers need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

If you are a current client of Employment Options and do not know who your assigned job counselor is, please contact Flora at to get your assigned counselor.

If you are a new applicant and not our current client, please fill out an application to start the process: Application