Job Summary: As a Tier 1 Tech support advisor, you will be supporting our customers as a first point of contact and will be providing solution to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.
In this role you will not only be there to help customers with their technical issues, but also provide them with incredible customer service. Because you will be working independently from home, you will need to demonstrate the ability and disciplines to work remotely with management and co workers.
You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.
- Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
- Flexibility to work between the hours of 7:00 a.m. and 11:00 p.m. CST including weekends, holidays and have the ability to flex up or down based on business needs
- Ability to attend approximately five to six weeks of required online/virtual training on a fixed schedule that may include nights or weekends * Successful completion of initial training
* The above job descriptions and listed requirements can often change based on current Employer need and new projects. Your assigned job counselor will provide you with the most up-to-date job information.
If you are a current client of Employment Options and do not know who your assigned job counselor is, please contact Flora at email@example.com to get your assigned counselor.
If you are a new applicant and not our current client, please fill out an application to start the process: Application