Case Manager – (MEO-555B)

We hire in 46 of the United States. We do not hire in Alaska, California, Hawaii or Washington D.C. for Work From Home.

Responsibilities:

• Provide supervision and direction of surveillance and non-surveillance investigative staff to ensure a highly motivated, quality-focused investigative team to complete investigations of insurance claims filed for a variety of coverage.
• Conduct quality control reviews of investigative work in assigned area of operation by ensuring client special handling instruction are followed and case objectives and due dates are met.
• Ensure effective production and performance management within team by monitoring workloads and scheduling in assigned region.
• Communicate effectively with investigative staff and client regarding progress of assigned cases and recommendations for further initiatives.
• Monitor the progress and quality of the investigation from beginning to end to ensure the service level requirements are met, quality achieved and investigative planning is followed.
• Managing challenging caseload with high degree of customer focus.
• Approve payroll, expenses and time off for direct reports.
• Process all required reports.

 Required Knowledge and Skills:

• Excellent written and verbal communication skills, rapport building skills, organization and prioritization, ability to multi-task and computer and internet skills.

 Experience and Education:

• Bachelor’s degree in Criminal Justice or closely related field preferred.
• 1-3 years SIU experience.
• 1 year+ supervisor/ manager experience.

Benefits:
• Competitive Salary
• Medical, Dental, Vision plans
• Life, LTD and Accidental Death insurance
• 401(K)
• Paid vacation
• Professional work environment

* The above job descriptions and listed requirements can often change based on current Employer need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

No Phone calls – All applications must be submitted online using our pre-qualify form:  http://myemploymentoptions.com/for-job-seekers/pre-qualify/

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