Hiring in: Denver, Colorado, Arizona, Oklahoma, Illinois, Iowa, Ohio, Kentucky, Wyoming, Utah, Arkansas, Virginia, Louisiana, Nebraska, Indiana, Texas, Georgia, Florida, Tennessee, South Carolina, South Dakota

Job Description

This position is responsible for taking calls from the customers and responding to their questions, inquiries and concerns about their specific communications products/services.

Job Duties and Expectations:

  • Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone
  • Utilizes computer/on-line guidelines in responding to customer inquiries.
  • Informs customers about services available and assesses customer needs.
  • Completes, processes, and maintains applicable paperwork and records.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Strives to resolve customer issues on the first call without having to transfer callers.
  • Follows escalation procedures as needed.
  • Analytical capabilities to review customer records and determine needs based solutions
  • Reliable with a good work ethic
  • Self-starter and disciplined; not easily distracted while working at home
  • Friendly, outgoing and likes working with people
  • Ability to multitask (Talking to clients while toggling between multiple browser screens), handling multiple chats at once
  • Ability to work unsupervised

Required Equipment to Work from Home:

Quiet working home office environment (preferably with closed door) free from noise and interruptions

  • Required:Landline Phone – No VOIP or Cell Phone
  • Required: High speed Internet connection (hard-wired such as DSL or Cable – no wireless or satellite)
  • Operating System: Windows XP or Higher  (No Mac’s)
  • Web Browser: Microsoft Internet Explorer 6.0 or higher
  • Maximum Screen Resolution: Minimum 1024X768
  • Sound Card
  • Optical Drive (CD/DVD)
  • Windows Automatic Update Enabled
  • Number of USB Ports: Minimum 1
  • RAM Internal: Minimum 1 GB
  • Upload Speed: Minimum 410kbps
  • Download Speed: Minimum 1200
  • Hard Drive Size: Minimum 20GB
  • Hard Drive Free Space: Minimum 5GB
  • Processor Frequency: Minimum 1600MHz
  • Must have a video card meeting minimum requirements
  • Large computer monitor or dual monitors recommended

Required: High School Graduate or GED required.

Required: 6 months experience in Customer Service

Preferred: Associates’ degree (AA) from a two-year college or university or equivalent combination of education and experience preferred but not mandatory

Preferred: Inbound call center experience

The above job descriptions and listed requirements can often change based on current Employer need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

No Phone calls – All applications must be submitted using our pre-qualify form:  http://myemploymentoptions.com/for-job-seekers/pre-qualify/