States Hiring In:  AL, AZ, CO, FL, GA,  IN,  KS, KY, LA,  MO, MS,  NC, PA, OK, SC, SD,TN, TX, VA

Job Details:   Responsible for providing an all-inclusive, comprehensive customer service experience for our customers. This includes using your advanced technical knowledge to provide technical support for programming and/or equipment issues. Answer a wide array of questions and provide education on complex issues, self-resolutions and offer value-added services.

Pass a background and drug screen.  Work a set week-to-week schedule.

Many of the areas (but not necessarily all) are also looking for Bilingual agents. *

Job Description:   Working for  global leader in technology protection services. Handling inbound calls from customers regarding wireless handset insurance claims, electronics repair facilitation or roadside assistance requests from wireless customers.

Minimum Requirements:   At least one (1) year of customer service, retail or call center experience.

  • High school diploma or GED
  • Strong verbal and written communication skills
  • Flexible to work all shifts as required (evenings, weekends, and holidays)
  • Able to attend each class of the 6-week training period.
  • Provide a distraction free, ergonomically satisfactory work environment.
  • Meet all equipment, connectivity, and home office environment requirements and maintain throughout employment
  • Pass a pre-employment background check and drug screen
  • Pass subsequent background checks on an annual basis
  • 1+ years of customer service experience
  • Prior call center experience preferred

Excellent customer service & communication skills.  PC literacy (Windows, web navigation) & 25 WPM typing skills.  Must be able to maintain noise and distraction free environment. must be able to navigate multiple software programs, windows applications, and use web-based search engine

Computer Requirements:
– Windows Vista or greater, 1 GHz Processor or greater, minimum 3 GB RAM, Internet Explorer, Minimum 1 GB of available hard drive space

  • High Speed DSL or Cable Modem Internet Service (Speed should be at least 6.0 MB/s download and 786 KB/s upload)
  • Basic Residential Telephone Service – Analog or Digital (VOIP is not permitted

–  Telephone headset with noise-canceling amplifier and microphone

– Not permitted: Wireless mice, keyboards, PC connectivity (or other wireless devices, connectivity)

The above job descriptions and listed requirements can often change based on current Employer need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

No Phone calls – All applications must be submitted using our pre-qualify form: