States Hiring In:  Colorado, Florida, Georgia, Kansas, Missouri, Nebraska, New Mexico, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas and Virginia.

Job Detail:   Part-time Hours.   Paid hourly.   Competitive salary, benefits including a 401(k) savings plan after 90 days of employment.   Schedules are based on the needs of the client.  Most Work at home agents work between 20-39 hrs/week.  Flexible, assigned shifts may include days, evenings, weekends and holidays. Some split shifts may be assigned.  *

Must attend 7 days of ‘Paid’ virtual instructor-led training, as well as Web-based training courses.

Job Description:Receive inbound calls and deliver exceptional customer service and tech support for a premier wireless service provider.  Determines appropriate action to be taken on customer’s behalf.   Maintain pertinent records through data entry.

Work independently to troubleshoot home-based computer or hardware issues as they arise and work with technical support groups, as needed, to maintain home equipment. Maintain working proficiency in programs, products and/or platforms assigned

Minimum Requirements:  18 years of age or older;  High School diploma or equivalent (higher education preferred).  Possess at least 6 months experience in high-volume customer service experience.  Employees must provide a quiet home office with a workstation that meets specifications. (see below)

Computer Requirements:

Agents must conduct and pass an online diagnostics check to ensure their equipment and Internet connection meets requirements.

– Reliable Computer (PC) (No MAC)
– High Speed Internet Provider (hardwired)
– Noise canceling telephone/ headset combination
– Landline phone (no VOIP, satellite, cable or cellular phones)

The above job descriptions and listed requirements can often change based on current Employer need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

 To view more about Employment Options’ services and to apply, please visit our Job Seekers Page.