Customer Service Rep (MEO-532)

States Hiring In:  Colorado, Florida, Georgia, Kansas, Missouri, Nebraska, New Mexico, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas and Virginia.

Job Detail:   Part-time Hours.   Paid hourly.   Competitive salary, benefits including a 401(k) savings plan after 90 days of employment.   Schedules are based on the needs of the client.  Most Work at home agents work between 20-39 hrs/week.  Flexible, assigned shifts may include days, evenings, weekends and holidays. Some split shifts may be assigned.  *

Must attend 7 days of ‘Paid’ virtual instructor-led training, as well as Web-based training courses.

Job Description:Receive inbound calls and deliver exceptional customer service and tech support for a premier wireless service provider.  Determines appropriate action to be taken on customer’s behalf.   Maintain pertinent records through data entry.

Work independently to troubleshoot home-based computer or hardware issues as they arise and work with technical support groups, as needed, to maintain home equipment. Maintain working proficiency in programs, products and/or platforms assigned

Minimum Requirements:  18 years of age or older;  High School diploma or equivalent (higher education preferred).  Possess at least 6 months experience in high-volume customer service experience.  Employees must provide a quiet home office with a workstation that meets specifications. (see below)

Computer Requirements:

Agents must conduct and pass an online diagnostics check to ensure their equipment and Internet connection meets requirements.

– Reliable Computer (PC) (No MAC)
– High Speed Internet Provider (hardwired)
– Noise canceling telephone/ headset combination
– Landline phone (no VOIP, satellite, cable or cellular phones)

* The above job descriptions and listed requirements can often change based on current Employer need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

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