States Hiring In:  Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Carolina, North Dakota, Oklahoma, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. *

Job Details:  Full-Time only.  $9.00 Hour.   Some Weekends are required.  Training classes will be for afternoon shifts that start at 1pm.  Comprehensive, paid training program.  Eligible for all applicable benefits on first day of employment.  (Menu of Comprehensive Benefits available for Health/Dental Insurance, 401 K, Life Insurance, etc.)

Job Description:   Assist customers with cell phone support for a major US carrier.  tech support and retention   troubleshooting connectivity issues, setting up new programs, navigating, setting u payment plans,  upgrading accounts.

Minimum Requirements:  18 years or older ; High School Diploma or GED required.   Performs background and credit check as a condition of employment for all positions.   – likes 1 – 1/2 years of cell phone background, gaming, or other technical experience.   Ability to multi-task required. 1 year customer service background required- Call center experience is preferred.  .

Other Requirements:
•Computer literacy, not afraid of new technology.
•Able to download programs and email file attachments.
•Skilled using chat and instant message communications.
•Knowledge of keyboard short-cuts, such as cut-and-paste.
•Able to work with seven to twenty browser windows open on desktop and can toggle between multiple windows.
•Ability to work independently with little supervision.

Computer Requirements:

All applicants will be required to test Computer/PC and Internet speeds. 

Macintosh Operating system is not supported.

– Computer (PC) -PC must have vendor manufactured date less than six years in age.
-3.0 Ghz processor
– 2 GB of RAM or greater
– Monitor – 17″ minimum
– High Speed Internet Service (DSL or Cable) (No Wireless or Satellite)

The above job descriptions and listed requirements can often change based on current Employer need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

 To view more about Employment Options’ services and to apply, please visit our Job Seekers Page.