August 17, 2011

Home Based Concierge (MEO-521B)

States Hiring In :   All States except – Alaska, California, Hawaii, North Dakota, Montana, Wyoming, Idaho, and Rhode Island & District of Columbia

Job Details:   2012 Concierge Training class.  Full-Time.   Weekend & Holiday Work Required.    Weekend and holiday work is required.  Fluency in English and at least one of the following is required:  French, Italian, Portuguese or Hebrew. *

Job Description: (summarized) Position serves as an expert by assisting and responding to customer and/or client requests for information via phone, email, and/or chat.  The Concierge will fulfill the request through a variety of resources (Internet, team member or personal experience, partners)

  • Researches and fulfills requests from customers in the United States and abroad for the following categories: Dining, Entertainment, Travel, Sports and Recreation, Tourist and City, Household, Shopping, and Unusual Requests.
  • Interacts with customers to provide information in response to inquiries and to handle and resolve complaints;
  • Conducts outbound calls to customers introducing Concierge service and other benefits as required

Minimum Requirements:   High School Diploma or Equivalent Required.  2+ years Customer service.   Type at least 35WPM.  Strong Computer & Internet skills a plus.  Able to sit in a confined position for 95% of each scheduled shift.

Keys data into the computer system and views a computer screen repetitively.  Strong computer and Internet skills.  Able to learn quickly in a technical environment.  Working knowledge of Microsoft Office programs. Travel agency experience a plus.

Computer Requirements: 

– Computer (PC)
– High Speed Internet Service
– 1GHz or higher processor
– Memory – 1 GB RAM or higher
– MS Office – Including Word and Excel
– Telephone Access – One work phone line (land line only)
– Ability to receive/send faxes
– Sound card with speakers or USB speakers

* The above job descriptions and listed requirements can often change based on current Employer need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

 To view more about Employment Options’ services and to apply, please visit our Job Seekers Page.