States Hiring In :   All States except – Alaska, California, Hawaii, North Dakota, Montana, Wyoming, Idaho, and Rhode Island & District of Columbia

Job Details:   2012 Concierge Training class.  Full-Time.   Weekend & Holiday Work Required.    Weekend and holiday work is required.  Fluency in English and at least one of the following is required:  French, Italian, Portuguese or Hebrew. *

Job Description: (summarized) Position serves as an expert by assisting and responding to customer and/or client requests for information via phone, email, and/or chat.  The Concierge will fulfill the request through a variety of resources (Internet, team member or personal experience, partners)

  • Researches and fulfills requests from customers in the United States and abroad for the following categories: Dining, Entertainment, Travel, Sports and Recreation, Tourist and City, Household, Shopping, and Unusual Requests.
  • Interacts with customers to provide information in response to inquiries and to handle and resolve complaints;
  • Conducts outbound calls to customers introducing Concierge service and other benefits as required

Minimum Requirements:   High School Diploma or Equivalent Required.  2+ years Customer service.   Type at least 35WPM.  Strong Computer & Internet skills a plus.  Able to sit in a confined position for 95% of each scheduled shift.

Keys data into the computer system and views a computer screen repetitively.  Strong computer and Internet skills.  Able to learn quickly in a technical environment.  Working knowledge of Microsoft Office programs. Travel agency experience a plus.

Computer Requirements: 

– Computer (PC)
– High Speed Internet Service
– 1GHz or higher processor
– Memory – 1 GB RAM or higher
– MS Office – Including Word and Excel
– Telephone Access – One work phone line (land line only)
– Ability to receive/send faxes
– Sound card with speakers or USB speakers

The above job descriptions and listed requirements can often change based on current Employer need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

 To view more about Employment Options’ services and to apply, please visit our Job Seekers Page.