Hiring in Cincinnati, Ohio


This is a Work From Home position but the training will be held on site in Downtown Cincinnati, Ohio.

You must live in a 50 mile radius of downtown Cincinnati.

Job Duties and Expectations:

  • Assisting customers in service and equipment issues. This will include basic troubleshooting.
  • Utilizes computer/on-line guidelines in responding to customer inquiries.
  • Handles customer problems related to product function or the replacement of defective equipment.
  • Completes, processes, and maintains applicable ticketing system and records.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Strives to resolve customer issues on the first call without having to transfer callers.
  • Follows escalation procedures as needed.
  • Analytical capabilities to review customer records and determine needs based solutions
  • Reliable with a good work ethic
  • Self-starter and disciplined; not easily distracted while working at home
  • Friendly, outgoing and likes working with people
  • Ability to multitask (Talking to clients while toggling between multiple browser screens), handling multiple chats at once
  • Basic internet and computer knowledge
  • Ability to work unsupervised

Required Equipment to Work from Home:

  • Quiet working home office environment (preferably with closed door) free from noise and interruptions
  • Required:Landline Phone – No VOIP or Cell Phone
  • Required: High speed Internet connection (hard-wired such as DSL or Cable – no wireless or satellite)
  • Operating System: Windows XP or Higher  (No Mac’s)
  • Web Browser: Microsoft Internet Explorer 6.0 or higher
  • Maximum Screen Resolution: Minimum 1024X768
  • Sound Card
  • Optical Drive (CD/DVD)
  • Windows Automatic Update Enabled
  • Number of USB Ports: Minimum 1
  • RAM Internal: Minimum 1 GB
  • Upload Speed: Minimum 410kbps
  • Download Speed: Minimum 1200
  • Hard Drive Size: Minimum 20GB
  • Hard Drive Free Space: Minimum 5GB
  • Processor Frequency: Minimum 1600MHz
  • Must have a video card meeting minimum requirements
  • Large computer monitor or dual monitors recommended

Required: High School Graduate or GED required.

Required: 6 months experience in customer service

Preferred: Basic Troubleshooting experience

Preferred: Inbound call center experience

The above job descriptions and listed requirements can often change based on current Employers need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

 To view more about Employment Options’ services and to apply, please visit our Job Seekers Page.