Job Description: Work from home to provide online technology services to consumers and small businesses. Perform analysis on customer’s PC and make product or service recommendations; Supply best in class support to direct consumers on all technology support needs; Use company provided tools to troubleshoot and solve customer technology problems; Identification and removal of Malware and Viruses.
States Hiring In: Multiple states. (Ask Job counselor for more details)
Job Details: Full Time; 2 Week Paid Training; Overtime and Shift Premiums Available; Medical, Dental, Vision benefits; 401K plan and many other benefits (after completion of eligibility period); Paid Time Off and Holidays; Promotional Opportunities; and Employee Stock Purchase Plan.
Minimum Requirements: Ability to type 30 to 40 words per minute. Excellent written and oral communication skills, second language a plus. Can communicate technical concepts clearly to customer’s level of understanding. Excellent customer interaction skills. Very good organizational and multitasking skills. Ability to problem solve and resolve problems creatively. Review SOPs (standard operating procedures) and provide feedback and ideas.
Minimum of 1 year experience setting up home networks (or equivalent technical training) 1 year of related experience in a customer service environment
-Hardware / Software technical support
-Troubleshooting Windows XP, Vista and 7 Platforms to the registry level
-Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc…
-Networking technologies TCP/IP, DNS, Firewalls
-Internet connectivity using cable, DSL, satellite, dial-up
-Consumer/business peripherals – printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs
-Internet security in areas of virus and spyware
-Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.
Computer Requirements: –
-Minimum 3 GHz processor and 4 GB RAM with 1280×1024 minimum resolution
-Minimum OS of Windows XP SP3, .net4 with security patches applied – Dual monitors: 17” screen or greater recommended
– Broadband connection (1.5MB down /512 kbps up)
– Anti Virus Software
* The above job descriptions and listed requirements can often change based on current Employer needs and new projects. Your assigned job counselor will provide you with the most up-to-date job information if you become our Ticket to Work client.
To view more about Employment Options’ services and to apply, please visit our Job Seekers Page.