Sales Brand Ambassador – (MEO-553A)

We hire in 46 of the United States. We do not hire in Alaska, California, Hawaii or Washington D.C. for Work From Home.

We are currently accepting new applications for both part-time and full-time new team members for future openings. Our virtual training classes run two and a half weeks with daily classes conducted 8:00 am – 5:00 pm ET the first two days and 11:00 am – 5:00 pm ET the remainder of training. Classes are held Monday – Friday.

Part-time team members work up to 5 days a week, up to 29 hours.  Full-time team members work up to 5 days a week, between 30-40 hours.

Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.

• Handles customer requests on behalf of the companies client, HomeAdvisor, from home office via phone.
• Interacts with customers to provide information on submitting requests and home improvement contractor needs and information.
• Utilizes upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals for client.
• Represents client in a professional, courteous manner.
• Uses client programs proficiently to assist customer.
• Attends meetings and trainings as required to obtain new and pertinent information about the client and their products and services.
• Applies high quality customer service guidelines while servicing customers.
• Applies client and companies policies as applicable whenever interacting with customers.
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
• Other duties as assigned.

System and Office Requirements to be provided by the Brand Ambassador**:

• Home Office – Home office is in a separate room that is noise free and has a door with locks.
• File cabinet or desk drawer with lock
• Cross-cut Shredder Machine
• Internet Access – minimum 2.5 Mbps download and .5 Mbps upload – DSL, or Cable (dial up, satellite, and wireless connections are NOT permitted).
• Internet connection must be a wired connection to your computer (wireless not permitted).
• Gmail e-mail account
• Ability to receive and send faxes.
• Sound card with speakers or USB speakers.
• Anti-Virus Software, Anti-Spyware, & Firewall – Current and regularly updated required.
• Home Office Computer:
  • Windows 8 (32-bit/64-bit):
    • 2 GB RAM or higher
    • Processor Speed – Dual Core Processor: 1.5 GHz or higher.
  • Windows 7 (32-bit/64-bit):
    • 1 GB RAM or higher
    • Processor Speed – Single Processor: 2 GHz or higher. Dual Core Processor: 1 GHz or higher.
  • Windows Vista (32-bit/64-bit) with Service Pack 1 or higher:
    • 1 GB RAM or higher
    • Processor Speed – Single Processor: 2 GHz or higher. Dual Core Processor: 1 GHz or higher.
  • Macintosh is NOT supported

Voice over IP (VoIP) Requirements:

• All calls for team members will be taken using VoIP.
• If offered employment, team members must complete the companies VoIP setup modules no less than two weeks prior to the training start date.
• USB headset that meets the requirements below.
•  VoIP USB Headset Requirements:
  • Headset packaging/instructions must state that product  is made for using VoIP or Skype.
  • “Gaming” headsets are not acceptable.
  • Must be a wired connection to your computer. Wireless connections are NOT permitted.
  • Headset must be a USB headset.
  • Headsets that plug into a headphone/mic jack or portable devices (3.5mm plug) are NOT acceptable.
  • Headset packaging must state that it has a noise-cancelling microphone.
  • Approved headsets include:
    • Jabra 20001-495 Duo, Jabra 20001-495 Duo, Jabra 20001-435 Mono,
    • Jabra UC Voice 750 Duo, Jabra 20001-435 Mono, Jabra UC Voice 750 Mono,
    • Jabra UC Voice 550 Duo, Jabra UC Voice 500 Mono, Jabra UC Voice 150 Mono,
    • Jabra UC Voice 150 Duo
    • Plantronics Audio 628 Stereo, Plantronics Audio 628 Stereo

Job Requirements:

• Able to sit in a confined position for 95% of each scheduled shift.
• Keys data into the computer system and views a computer screen repetitively.
• Due to the home-based nature of this job, the Brand Ambassadors is required to have a home-office environment, internet connection, and a computer system that meets the companies policies and maintenance requirements, including system upgrades as applicable, which may change over time.
• Job Qualifications:
• High-school diploma or equivalent required. Some college preferred.
• Prior sales experience required.
• Knowledge of basic home repair services is required.
• Able to thrive in a performance-based environment and motivated by sales goals and incentives.
• Excellent verbal and written communication skills.
• Strong computer and internet skills.  Able to learn quickly in a technical environment.
• Working knowledge of Microsoft Office programs.
• Able to type at least 35 words per minute.
• Able to use effective and probing questioning and listening techniques to identify customer needs.
• Polite, friendly and knowledgeable phone demeanor.
• Highly adaptable, self-motivated and self-disciplined.
• Able to learn and work independently as well as in a team environment.
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
• Able to work weekend and holiday hours.
• Able to successfully pass a credit, criminal and employment reference security check.
• Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
• Able to supply a computer, router, modem and internet service that meets the current minimum requirements.
• 1+ years related customer service experience required.

Compensation:

• Total compensation averaging $10.00 -13.00/hr (hourly rate  hour plus bonus/commission)

Available Shifts

• Full-time, Monday – Sunday – 7:00 am – 5:00 pm ET
• Full-time, Monday – Friday – 2:00 pm – 10:00 pm ET and Saturday – Sunday – 10:00 am – 6:00 pm ET    **** Greatest Number of Positions ***
• Part-time, Monday –  Sunday – 8:00 am – 5:00 pm ET
• Part-time, Monday –  Sunday – 4:00 pm – 12:00 am ET
• Part-time, Monday – Friday – 3:30 pm – 9:00 pm ET    ***  NEW  PEAK TIME SHIFT with reduced hours and no Weekend Shifts ***
• Part-time, Saturday-Monday – 9:30 am-7:30 pm  ET*** NEW Compressed Week Shift ***

* The above job descriptions and listed requirements can often change based on current Employer need and new projects.  Your assigned job counselor will provide you with the most up-to-date job information.

No Phone calls – All applications must be submitted online using our pre-qualify form:  http://myemploymentoptions.com/for-job-seekers/pre-qualify/

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