Concentrix

Chat hours on Thursday, October 12th, 2017

10:00 AM EDT – 1:00 PM EDT  – only
2:00 PM EDT – 4:00 PM EDT  – only


JOB OPENINGS:  Work At Home mainly and Brick & Mortar (Onsite)

STATES HIRING IN:   

  • Work at Home: Hires in all 50 states (except CA, AK, VT and HI)
  • Brick & Mortar Locations (On-site) –
    • Daleville, IN
    • Salt Lake City, UT;  
    • Rochester, NY;
    • Tempe, AZ;  
    • Freemont, CA
    • Irvine, CA
    • Hunt Valley, MD
    • Southfield, MI
    • Farmington Hills, MI
    • Greenville, NC
    • Austin, TX
    • Milwaukee, WI
    • Richmond VA

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At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do – we are ONE CONCENTRIX.   

Location: Work at Home

Schedule: Discussed during the Process

Part-Time: 25 – 29 hours/week    (client dependent)

Full-Time: 30 – 40 hours/week

Career Description/Summary:   

We are currently looking for bold and tenacious Product Support Advisors to provide a premium customer service experience by responding to inbound phone contacts to troubleshoot and resolve advanced technical issues while supporting one of the largest technology companies in the world.

  • A knack for positively taking ownership of customer interactions with a dedication to resolving their technology issues
  • Exceeding customer expectations by providing a high level of world class customer service to a diverse range of customers
  • Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism
  • Navigate and manage multiple programs and applications running simultaneously


What we are looking for:

  • 1 – 2 years of customer service experience
  • High School Diploma or GED
  • Keyboarding skills at a minimum of 25 wpm
  • Strong problem solving, analytical and data entry skills
  • Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
  • Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
  • Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
  • A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
  • Strong desire to excel in a fast-paced work environment
  • Some projects consist of sharing product knowledge and completing conversions

What you need to have:

Equipment specifics will be dependent upon program assignment.

  • Internet Service – minimum of 10.0 mbps download and 1.5 mbps upload (no wireless or satellite connections)
  • Basic Landline Telephone Phone Service (required during Training and for Production calls)
    • Any and all call features MUST be removed. This may require contacting your Provider.
  • Corded Telephone headset. Plugs directly into your telephone base.
    • Amplifier
    • Mute button
    • Noise canceling microphone
  • Monitor minimum size: 21.5”
  • USB Mouse & Keyboard (MAC compatible)
  • Adapter (connects monitor to MAC)
  • Earbuds with microphone
  • A distraction free work space within your home designed to maximize your productivity  

What we offer:

Concentrix provides our Associates with:

  • Career Pathing and Advancement Opportunities
  • Competitive starting salary – $10.25 per hour
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)
  • Paid Time Off
  • Paid Training

Contact Email:  WAHRecruiting@concentrix.com

Live Recruiter Chat:

Monday – Friday         8:00am – 5:00pm EST   

(closed at 12:00pm EST –  reopens at 1:00PM EST)

Link:  https://careers.concentrix.com/#careers

Join Us and BE the Difference for the World’s best Brands!

-Connect with us on Social Media:   facebook icon  linkedin  twitter 

**Employment Options’ Clients only:  Before applying for any positions from the job fair,  first, contact your assigned job counselor directly.  They will assist you in following the specific protocol for applying with these employer partners through the Ticket to Work program.

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