concentrix logo

Chat hours on Thursday, October 6th, 2016

10:00 AM EDT – 1:00 PM EDT  – only

2:00 PM EDT – 4:00 PM EDT  – only

JOB OPENINGS:  Work At Home mainly and Brick & Mortar (Onsite)


  • Work at Home: Hires in all 50 states (except CA, AK and VT)
  • Brick & Mortar Locations (On-site) –
    • Daleville, IN
    • Salt Lake City, UT;  
    • Rochester, NY;
    • Tempe, AZ;  
    • Freemont, CA
    • Irvine, CA
    • Hunt Valley, MD
    • Southfield, MI
    • Farmington Hills, MI
    • Greenville, NC
    • Austin, TX
    • Milwaukee, WI
    • Richmond VA


At Concentrix we believe that what makes us so successful, are our employees.  The high quality of service we provide is the key foundation for our growth and that happens through our employees. Along with having a highly committed and active management team that is second to none in this industry, our global reach, flexibility and technology are also unsurpassed.


Primary Location:

United States – @Home

Schedule: Discussed during the Process

Part-Time: 25 – 29 hours/week   (client dependent)

Full-Time: 30 – 40 hours/week

Job Description:

Are you passionate about technology and the latest gadgets?  If so, this position is the perfect match for you.  As a Product Support Advisor, you will be providing a premium customer service experience by responding to inbound phone contacts to troubleshoot and resolve advanced technical issues while supporting one of the largest technology companies in the world.


  • A knack for positively taking ownership of customer interactions with a dedication to resolving their technology issues
  • Exceeding customer expectations by providing a high level of world class customer service to a diverse range of customers
  • Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism
  • Navigate and manage multiple programs and applications running simultaneously


  • 1 – 2 years of customer service experience
  • High School Diploma or GED
  • Keyboarding skills at a minimum of 30 wpm
  • Strong problem solving, analytical and data entry skills
  • Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
  • Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
  • Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
  • A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
  • Strong desire to excel in a fast-paced work environment

What you need to have:

  • You must have high speed Internet Service, which will be tested as part of the application process.  Minimum of 5.0 mbps download and 1.5 mbps upload
  • Basic Landline Telephone Service is required during training and for Production calls 
  • An approved headset will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you 
  • A distraction free work space within your home designed to maximize your productivity  

What we offer:

  • Competitive salary: Starting at $9.50 per hour with opportunities for tenured raises at 3, 6 & 9 months
  • Monthly Performance Incentives
  • Advancement and Career Opportunities
  • Medical Benefits (Full-Time ONLY)
  • Paid Time Off
  • Paid Training

Contact Email:

Live Recruiter Chat:

   MondayFriday         8:00am – 5:00pm EST


Brick & Mortar Locations (On-site) –

Are you ready to accept the challenge?  Because Concentrix is ready for YOU!

-Connect with us on Social Media:   facebook icon  linkedin  twitter 

**Employment Options’ Clients only:  Before applying for any positions from the job fair,   first, contact your assigned job counselor directly.  They will assist you in following the specific protocol for applying with these employer partners through the Ticket to Work program.