Virtual Training Systems

VTS logo

Chat hours on Thursday, April 14, 2016

10:00 AM EDT – 1:00 PM EDT – only

We are a training agency –not an employer– that helps train certain groups for customer service for Work at Home jobs. 

We assist the following citizens: 

  • Disabled veterans and, or related to a veteran
  • Other individuals with disabilities
  • Economically disadvantage Americans.

If you fail to reach us during the chat times, please don’t hesitate to e-mail us directly.
Contact person: Julie Brown, Program Manager –  
E-mail Address:

States We Assist In:  Nationwide 


Virtual Training Systems is a 501(c)(3) not-for-profit organization providing free job skills training and job placement assistance to individuals with disabilities and other economically disadvantaged Americans preparing them for a secure and independent future.

Visit our website at  and if you are interested in participating in the training, click on Jobseekers and complete the registration form.  VTS only offers job training and employment assistance.

Qualifying applicants: Disabled veterans, other individuals with disabilities, and economically disadvantage Americans.

Our mission:  

Our Mission is to develop e-learning educational programs for deployment throughout the United States while being a leader in providing these online job training services individuals with disabilities and economically disadvantaged Americans for home-based employment.

Our Core Values form the foundation on which we perform work and conduct ourselves. In an ever-changing world, core values are constant. These are not descriptions of the work we do, but rather the strategies we employ to accomplish our mission. By putting our values into practice, we create benefits for the communities we serve. We value:

  • Collaboration
  • Integrity
  • Leadership
  • Quality
  • Social Responsibility

Frequently Asked Questions and Answers: 

Computer requirement for the training?
Only a Windows operating system is allowed.  The training program does not work with Macintosh computers.

What Internet connection is required?
Any Internet connection is allowed.

What to expect from the training and the time frame?
The first step of the process will be to complete the skills assessment.  In this initial phase, you will be completing four (4) skills assessments.  The assessment can be accomplished in an hour however you will have seven days to complete this assessment. 
1.         Basic Computer Navigation
2.         Business Reasoning
3.         Data Entry & Typing
4.         Audio Data Entry & Typing.

The second step of the training is the “Agent 101” job training.  The curriculum has thirty-eight modules that take approximately 15 minutes each.  The entire self-paced training takes between 10-12 hours, and you may complete it based on your schedule within the two weeks provided.
After completion and you pass the training, you will receive a certificate.

The complete VTS job training process requires a time commitment on your part, but the training that you receive will give you the necessary skills and confidence to qualify for an at-home Call Center Agent position.

 **Employment Options’ Clients only:  Before applying for any positions from the job fair,  first, contact your assigned job counselor directly.  They will assist you in following the specific protocol for applying with these employer partners through the Ticket to Work program.