Frontline

FLCC-logo1-24nov09

Chat hours on Wednesday, October 8, 2014

10:00 am EST – 5:00 pm EST  (All day)

STATES HIRING IN:  ARCO, FL, KS, LA, MI, NM, NC, UT, VA, WA, WV

JOB OPENINGS:   Work at Home – Only.

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Frontline Call Center

At Frontline we focus on our people, and our culture reflects that. Our headquarters is located in Eastsound, WA, but we have employees all over the country. We recognize the value of each employee and take pride in the diversity of unique skills each member brings to the company. We strive to strike a balance between enjoying the work environment and achieving results for our clients. Working together is the key to success at Frontline Call Center.

We are looking for remote agents with strong IT and computer skills, customer service experience, and excellent work ethic. Knowledge of Microsoft Word, Outlook, and Skype are a must.

Frontline Remote Agent Requirements:

To facilitate a good inContact user experience, each agent needs a computer with mouse, keyboard, and color monitor. In addition, the minimum workstation requirements are listed below.

Computer Operating System

• Windows 2000 SP4

• Windows XP SP2/3

• Windows Vista SP1

• Windows 7 32/64 bit

Computer Speed

• Pentium 4 Processor at 2Ghz or better

• 2GB RAM or more

Screen Resolution

• 1024 x 768 or above for improved user experience

Supported Browsers

• Internet Explorer 8 & 9

• Google Chrome

• Safari 5

Note: Chrome and Safari do not support Reports 2.0 or Studio. Also, inContact does not support browser versions earlier than the ones listed here.

Browser Configuration & Add-ons

• Cookies Enabled

• Pop-ups Enabled

• Java Script Enabled

• Adobe Shockwave Flash Player 9 or Above

• Java Applets Enabled with Java Virtual

• Machine 6.11 or above Installed

• Windows Media Player Plugin

Internet Broadband Access Required:

• 256kps bandwidth per workstation

• Less than 200ms average round trip ping reply between workstation and inContact Server.

VoIP Bandwidth Requirements

• Based on the CODEC implementation

• G.711 CODEC requires 80kbps per simultaneous calls

• G.729 CODEC requires 40kbps per simultaneous calls

(For example number of simultaneous calls x CODEC kbps = total bandwidth needed)

To learn more about us: http://frontlinecallcenter.com/Company/Page/2

 **Employment Options’ Clients only:  Before applying for any positions from the job fair,   first, contact your assigned job counselor directly.  They will assist you in following the specific protocol for applying with these employer partners through the Ticket to Work program.

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